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we maintain a very high level of quality assurance. Our products go through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
It is important to us that you are completely satisfied with your purchase.
If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. Please do not cut the lace/hair, make sure the wig is unaltered, unworn, unwashed, undamaged, and in original packaging within 7 days. Customers are responsible for the return shipping charge and customs fees.
Before shipping back, please email us firstly for the shipping address. We have all right to refuse the package if you send it back without our permission.
Custom wigs are final sale and no refund.
Not a product issue or a staff error, no refund.
